Frequently
Asked Questions
What
is Aim Digitizers?
Aim Digitizers was founded over 10 years ago with a dedicated vision: to
offer high quality digitizing for the embroidery industry.
To reach this vision we have engaged qualified and
professional digitizers who can handle any kind of complex
designs with ease.
At Aim Digitizers we strive to provide the best digitizing
service possible in the least amount of time and at the
lowest price.
How do I order?
Ordering is easy. Just follow 4 steps below:
-
Get a free by
contacting us and sending us following information:
-
provide
contact info (name and e-mail only)
-
choose
turnaround time
-
complete
design info
-
attach
file(s)
-
enter
comments/special instructions
-
We'll reply
with quote as soon as possible
-
Send payment
-
Once payment
is received, your order will be processed
What image file format should I
send artwork?
We can accommodate popular formats such as .gif, .jpg,
.tiff, .eps, .ai, .cdr, etc. We prefer vector image files.
Sending Vector Image Files: (.cdr, .ai,
etc.)
Active fonts should be converted to curves, outlines, or
paths.
What file formats can you provide for me?
The most widely used format for the embroidery is .DST (Tazima),
we would love to provide the designs in this format as
this is the most stable format while transferring the
files through internet.
Other formats that we can send are: .PEC, .PES, .PSF,
.DAT, .EXY, .FXY, .UXY, .BRO, .PHC, .XXX, .STX, .EMD,
.TAP, .JEF, .SEW, .EXP, .KSM, .PCS, .PCM, .VIP, .DSB, .DSZ,
.10O, .HUS, .T03, .T01, .T04, .T05
If you don't see your format listed here, email us and we
will see if we can get it for you.
What is your turnaround time?
Our turnaround time is 24-30 hours. Usually it is much
quicker than that. Please note that we are working on the
24/7 module and just occasionally we are closed on Sundays
for regular maintenance.
How are payments handled? Is it secure?
We are using a very popular and secure payment gateway.
For the clients with bulk designs they can contact us even
pay us by bank transfer or bank drafts.
Do you keep the backup of designs?
Yes, we have kept all the designs that we have done till
now and all the designs done are safe. In the event of any
crash of computer or virus attack you can always ask us
for the copy and we will send that for free!
What are edit charges?
All the designs done at Aim Digitizers are checked for the
high quality and smooth working. Incase of any errors, the
design would be redone and sent within no time at all.
If the changes are on the client's side, like change of
size or change of artwork, then we charge just a small
amount of $10
Do you do contract embroidery?
Currently we don't offer contract embroidery, but we will
have facility soon as we asked by many clients to start
that since our digitizing quality is excellent.
Do you sell the digitized designs?
No, all the designs that we do are custom designs and we
do not sell them. WE have good rapport with our clients
and we never break their trust in us.
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